RIDELOOPS
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Frequently Asked Questions
Still stuck? Email support@rideloop.com and we'll reply within 1 business day.
What is Rideloop?
Rideloop is an adult seated electric scooter with a 500W motor, a 48V 10.4Ah battery, a rear basket and a portable folding design, made for commuting and grocery runs.
How fast does it go?
Rideloop reaches a top speed of up to 22 mph.
How far can it go on one charge?
The rated range is 21 to 27 miles per charge. Real range depends on rider weight, hills, speed, temperature and how much you use the motor, so plan your daily trip around the lower number.
What comes with it?
Your Rideloop scooter, plus a free phone holder and a free cable lock with every order. See the product page for the full box contents.
Is the phone holder and cable lock really free?
Yes. Both are included at no extra cost with every Rideloop and Rideloop Haven order while the offer is running.
What is Rideloop Haven?
Rideloop Haven is a family cargo electric bike with a 750W motor, a front child seat with a safety harness, and a padded rear bench for a second rider, plus a portable folding design.
How fast does it go?
Rideloop Haven reaches a top speed of up to 18.75 mph.
How far can it go on one charge?
The rated range is up to 20 miles per charge. Real range depends on rider weight, hills, speed, temperature and how much you use the motor, so plan your daily trip around a lower estimate.
Is it safe for my child to ride in the front seat?
The front seat has an adjustable safety harness, footrests and a protective handlebar bar. Always buckle the harness, ride slowly with a child aboard, have them wear a properly fitted helmet, and check your local laws on minimum age and passenger rules before riding.
Is there a weight or age limit for the seats?
Check the product page for the exact front seat and rear bench weight limits before you ride. As a general rule, always supervise a child rider closely and never exceed the stated limits.
What comes with it?
Your Rideloop Haven, plus a free phone holder and a free cable lock with every order. See the product page for the full box contents.
Is it comfortable to ride for a full trip?
Both Rideloop and Rideloop Haven have a padded seat and an upright stem, so you ride seated instead of standing the whole way.
Where can I ride it?
Rules for electric scooters and bikes differ by country, state and city, including speed limits, where you may ride, age limits and passenger rules. Please check your local laws before riding, especially before carrying a child on Rideloop Haven.
Should I wear a helmet?
Yes. We recommend a properly fitted helmet for every rider on every ride, including any child in the Rideloop Haven front seat, and many places require one.
Can I carry my pet in the basket?
Rideloop has a pet-friendly design with a rear basket. Only carry a pet that fits comfortably, keep it secure, ride slowly, and make sure it is safe and legal where you ride. Ask your vet if you are unsure.
How do I charge it?
Plug the charger into the scooter or bike and then into a wall outlet. Charge indoors on a hard, dry surface, keep it away from anything flammable, and do not leave it charging unattended.
What battery does it use?
Rideloop uses a 48V 10.4Ah rechargeable battery. See the product page for Rideloop Haven's exact battery specs.
How do I get the best range?
Keep your tires properly inflated, avoid fast starts on hills and charge the battery fully before longer trips.
Does it fold?
Yes. Both Rideloop and Rideloop Haven have a portable folding design, so you can store them at home or take them with you.
Can I carry it in a car?
The folded frame is made to be stored and transported. Check the folded size in the specs on the product page against your trunk before you order — Rideloop Haven folds slightly larger than Rideloop due to its rear bench.
How long does shipping take?
Delivery times are shown at checkout after you enter your address. You will get an email with tracking as soon as your order ships.
What is your return policy?
30-day money-back guarantee on both Rideloop and Rideloop Haven. If it's not right for you, send it back within 30 days for a refund.
What if it arrives damaged?
Email support@rideloop.com with photos of the damage and your order number, and we will arrange a replacement or a refund.
How do I contact support?
Email support@rideloop.com and we will reply within one business day.